Privacy Policy

Your Data Security is Our Priority

Privacy Policy

Last Updated: October 2025

At KILIMARK ADVENTURES, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

1.1 Personal Information

When you book a tour or contact us, we may collect:

  • Full name and date of birth
  • Email address and phone number
  • Home address and nationality
  • Passport details (for permits and bookings)
  • Emergency contact information
  • Dietary requirements and medical information (if relevant)
  • Payment and billing information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on site
  • Referring website or search terms

2. How We Use Your Information

We use your personal information to:

  • Process and confirm tour bookings
  • Obtain necessary permits (e.g., Kilimanjaro climbing permits)
  • Communicate with you about your tour
  • Arrange accommodation, transportation, and activities
  • Ensure your safety and wellbeing during tours
  • Process payments and issue receipts
  • Send you booking confirmations and tour information
  • Improve our services and customer experience
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

3.1 Service Providers

  • National park authorities (for permits)
  • Hotels and accommodation providers
  • Transportation companies
  • Payment processors
  • Insurance providers (if applicable)

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority.

3.3 Emergency Situations

In case of medical emergency or safety concerns, we may share relevant information with medical personnel, emergency contacts, or authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure SSL encryption for online transactions
  • Password-protected databases
  • Limited employee access to personal information
  • Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Typically, we retain booking information for 7 years for accounting and legal purposes.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Objection: Object to processing of your data for marketing purposes
  • Portability: Request transfer of your data to another service
  • Withdrawal: Withdraw consent at any time (where consent was given)

To exercise these rights, contact us at info@kilimarkadventures.com.

7. Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Enable certain website features

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., review sites, social media). We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in Tanzania or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Marketing Communications

With your consent, we may send you:

  • Special offers and promotions
  • Travel tips and destination guides
  • Company news and updates

You can unsubscribe at any time by clicking the "unsubscribe" link in emails or contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

KILIMARK ADVENTURES
Email: info@kilimarkadventures.com
Phone: +255 714 344 695
Address: Moshi, Tanzania

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

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